TMC interviews VP of marketing at Batchbook at ITEXPO Miami to discuss how the company provides successful social CRM solutions for SMBS.

Tags: Batchbook, social CRM, CRM for SMBs, ITEXPO

James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.

Tags: crm,social crm,facebook,twitter,social networking,social media,customer service,kana,facebook,twitter,youtube,google

Social CRM Expo West 2010 has a standing room only crowd and it exciting launch with lots of great information.

Tags: social crm,scrm,social crm expo